jiliph Privacy Policy – How We Handle Your Personal Information

1. Who We Are

jiliph is a Philippines-focused mobile entertainment platform that provides sports betting, casino-style games, and related services to eligible Filipino players. When you register an account and use our platform, jiliph acts as the data controller responsible for your personal information. Our platform is accessible via mobile browser and is designed specifically for players based in the Philippines. We take our responsibilities under Philippine data protection law seriously and have put in place appropriate technical and organisational measures to keep your data safe. If you have any questions about how we handle your personal information, you can reach our support team through the contact details provided at the bottom of this page.

2. What Personal Data We Collect

When you register and use jiliph, we collect the following categories of personal information:

• Identity data: your full name, date of birth, and government-issued identification details used for age and identity verification.
• Contact data: your mobile number and email address, used to communicate with you about your account and transactions.
• Financial data: your bank account or e-wallet details necessary to process deposits and withdrawals in Philippine pesos (PHP).
• Transaction data: records of all deposits, withdrawals, bets, and game activity associated with your account.
• Technical data: your IP address, device type, browser type, and session data collected automatically when you access the platform.
• Usage data: information about how you navigate and interact with the platform, including pages visited and features used.

We only collect personal data that is necessary for the purposes described in this policy. You are not required to provide data beyond what is needed to register and use the platform, though withholding certain information may limit your ability to access specific features such as withdrawals or VIP benefits.

3. How We Use Your Personal Data

jiliph uses your personal data for the following purposes:

• To create and manage your player account, including verifying your identity and age in compliance with Philippine gaming regulations.
• To process your deposits and withdrawals in Philippine pesos through local banks and supported e-wallets.
• To provide access to our game lobby, sports betting markets, and VIP programme features.
• To send you important account notifications, transaction confirmations, and service updates.
• To detect and prevent fraud, money laundering, and other prohibited activities on the platform.
• To comply with our legal and regulatory obligations, including reporting requirements under Philippine law.
• To improve our platform based on aggregated usage patterns and player feedback.

We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human review. Where we send you promotional communications, we will do so only in accordance with your account preferences and applicable rules. You may update your communication preferences at any time through your account settings.

4. Who We Share Your Data With

jiliph does not sell your personal data to third parties under any circumstances. We may share your information with the following categories of recipients only where necessary and permitted by law:

• Payment processors and e-wallet providers: to facilitate deposits and withdrawals in PHP on your behalf.
• Identity verification providers: to confirm your age, identity, and eligibility to use the platform in line with Philippine regulations.
• Regulatory and law enforcement authorities: where we are legally required to disclose information, such as in response to a court order or regulatory investigation.
• Technology service providers: companies that help us operate and maintain the platform infrastructure, under strict data processing agreements.

All third parties who receive your data are required to handle it securely and only for the specific purpose for which it was shared. We do not permit our service providers to use your data for their own marketing or commercial purposes. When data is shared with regulatory authorities, we will notify you where we are legally permitted to do so.

5. How Long We Keep Your Data

We retain your personal data for as long as your account remains active and for a period thereafter as required by Philippine law and our regulatory obligations. Transaction records and identity verification documents are typically retained for a minimum of five years following account closure to satisfy anti-money laundering and gaming compliance requirements. Technical and usage data may be retained for shorter periods depending on its purpose. When your data is no longer required, we securely delete or anonymise it so that it can no longer be linked back to you. If you request account closure, we will begin the data retention countdown from the date your account is formally closed, and we will confirm the applicable retention period upon request.

6. Your Rights Over Your Personal Data

As a player based in the Philippines, you have the following rights in relation to your personal data held by jiliph:

• Right to access: you may request a copy of the personal data we hold about you at any time.
• Right to correction: if any of your personal data is inaccurate or incomplete, you have the right to request that we correct it.
• Right to erasure: in certain circumstances, you may request that we delete your personal data, subject to our legal retention obligations.
• Right to object: you may object to certain types of processing, including direct marketing communications.
• Right to data portability: where technically feasible, you may request that we provide your data in a structured, commonly used format.

To exercise any of these rights, please contact our support team using the details provided at the bottom of this page. We will respond to all valid requests within the timeframe required by applicable Philippine law. Please note that some requests may be subject to identity verification before we can process them, to ensure that we are responding to the correct account holder.

7. Cookies and Tracking Technologies

jiliph uses cookies and similar tracking technologies to operate the platform, remember your session, and understand how players use our services. Essential cookies are required for the platform to function correctly and cannot be disabled. Analytics cookies help us understand which features are most used and where improvements can be made; these are collected in aggregated, anonymised form and are not linked to your individual identity. We do not use third-party advertising cookies or share tracking data with advertising networks. You can manage your cookie preferences through your browser settings, though disabling essential cookies may affect your ability to log in or use certain platform features. By continuing to use jiliph after being informed of our cookie use, you consent to the use of cookies as described in this policy.

8. How We Protect Your Data

jiliph employs industry-standard security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our platform is encrypted using secure protocols. Access to personal data within our organisation is restricted to authorised personnel who require it to perform their job functions, and all staff with data access are subject to confidentiality obligations. We conduct regular security reviews and update our technical safeguards in response to emerging threats. In the event of a data breach that is likely to affect your rights or interests, we will notify you and the relevant Philippine regulatory authorities in accordance with applicable law. While we take every reasonable precaution, no online platform can guarantee absolute security, and we encourage you to use a strong, unique password for your jiliph account and to keep your login credentials confidential.

9. Changes to This Privacy Policy

jiliph reserves the right to update this Privacy Policy at any time to reflect changes in our practices, platform features, or applicable Philippine law. When material changes are made, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered players through their account or registered contact details. Your continued use of the platform after any update constitutes your acceptance of the revised policy. We recommend reviewing this page periodically so you are always aware of how your personal data is being handled. If you have any concerns about changes to this policy, please visit our FAQ page or contact our support team directly.